Answers
Wi-Fi, parking, the pool heating, where the bins go. Answers come from the house book you approve. If it isn’t in there, Stavor doesn’t guess: the question comes to you, and you can add the answer to the house book for next time.
A front desk for properties that don’t have one.
Stavor answers guests on WhatsApp, Telegram or in the browser, from your own house book and in their language. It sells your extras and calls the right contractor when something breaks. You step in only for the exceptions.
Create your own account to try Stavor.
Finca Can Toni
Santanyí, Mallorca
Buongiorno! A che ora è il check-out domani? Possiamo restare fino alle 15?
Buongiorno Giulia! Il check-out è alle 11:00. Domani non arriva nessun altro ospite, quindi potete restare fino alle 15:00 per 45 €.
Late check-out · 45 €
Perfetto, lo prendiamo. Grazie!
What it takes off your hands.
Extras
Breakfast basket, late check-out, airport transfer. Stavor offers them when they fit, with your price and a payment link. Late check-out is only offered when nobody is arriving that day.
Repairs
A leak at night, no power, a green pool. The guest gets immediate instructions from the house book, the right contractor gets the job in their language, and a backup contractor takes over if nobody confirms.
From the week before to the day after.
Four messages, each timed to the stay. Each needs the guest’s consent, and you can switch it off or rewrite it.
A week before
Arrival details
Check-in time and the link to the guest app.
Only 7 days to go! Check-in from 16:00. If you'd like to arrive earlier or need a transfer, just message me.
…/g/7KQ2MPArrival day
Door code and Wi-Fi
The door code is only shown from the day of arrival.
It's arrival day! Door code: 4819#. Wi-Fi: CanToni_5G / olivo-2025. Safe travels!
During the stay
Answers, extras, repairs
Day and night, whenever the guest writes.
Evening before departure
Check-out
Check-out time and the option of a late check-out.
Check-out is tomorrow by 11:00. Shall we check whether a late check-out is possible?
The day after
Thank you
With a request for a review. An invitation to come back follows after 60 days, only with separate marketing consent.
Thank you for staying at Finca Can Toni! We'd be grateful for a review on the booking platform.
One stay, three views.
Each of them sees only what they need, in their own language.
The host
One page that shows what was answered, what was sold, which jobs are open and the few decisions that need you.
- Decisions that need you
- Arrivals and departures
- What guests asked this week
- Service jobs and their status
The guest
No account, no app store. A code or QR code opens the stay with Wi-Fi, door code, house book and chat.
The tradesperson
A link instead of an app. The job arrives in their language; one tap to accept and say when they’ll come.
Screens from the live product with demo data.
Write it once. Guests read it in twelve languages.
You write the house book once, in your language. Guests read and write in theirs, tradespeople get jobs in theirs, and you read every conversation translated, with the original one tap away.
- Deutsch
- English
- Español
- Italiano
- Français
- Nederlands
- Português
- Polski
- Dansk
- Svenska
- Čeština
- Türkçe
For anyone who hands over a key.
Holiday homes and apartments
For owners and property managers on Airbnb, Booking.com and direct bookings.
- Bookings arrive via iCal from Airbnb and Booking.com
- Door code only on arrival day
- Late check-out matched to the next arrival
- Repairs go straight to your contractors
Boutique hotels
For small hotels without a night desk.
- Routine questions answered before they reach reception
- Upgrades and extras with a payment link
- Housekeeping and maintenance as jobs
- Returning-guest offers, with consent
Car rental
For locations with early pick-ups and late returns.
- Pick-up point, key box and fuel policy
- Child seat or extra driver as paid add-ons
- Night returns explained step by step
- Questions in the customer’s language
How it behaves.
- It tells guests it’s an AI.
- Right in the first message, as Article 50 of the EU AI Act requires. Anyone who asks for a person is handed to you.
- Prices come from your data.
- Prices, times and codes are taken from what you entered. The language model only phrases the reply.
- When unsure, it hands over.
- Unanswered questions, complaints and discount requests come to you as a decision. Repair costs above your limit are flagged.
- Your property is the sender.
- Guests see your name. You sell every extra in your own name.
- It only writes with consent.
- Scheduled messages need the guest’s consent, marketing a separate one. “STOP” ends both, in twelve languages.
- Servers in the EU.
- Each account is kept strictly separate. Export or delete a guest’s data at any time.
Pricing
Introductory pricing. The first 60 days are free, then billed monthly. Cancel any time.
| Plan | Price | Includes |
|---|---|---|
| Holiday home BasicWithout WhatsApp | €15per property per month | Guest app, web and Telegram, no messaging costs, house book in 12 languages |
| Holiday home Pro€24 from 10 properties | €29per property per month | Everything in Basic, your own WhatsApp number, service jobs with a backup company, extras with payment links |
| HotelMinimum €149 per month | €3per room per month | Guest messaging, upgrades and extras, jobs for housekeeping and maintenance |
| Car rental | €149per location per month | Pick-up and return guidance, add-ons via payment link, WhatsApp, Telegram and app |
- 5% on extras
- Guests pay Stavor. We keep 5% and pay the rest to your payout account.
- WhatsApp at cost
- Meta bills message fees to you directly, without a mark-up.
All prices exclude VAT.
Questions
How do Airbnb and Booking.com guests reach Stavor?
The platforms don’t pass on phone numbers, so the guest takes the first step: a QR code in the property, or the link and code in your welcome message. For direct bookings, put the same link in your booking confirmation.
What happens when the house book has no answer?
Stavor doesn’t guess. The guest is told that someone will get back to them, and the question appears in your dashboard. You can then add the answer to the house book. For a leak or a power cut it also points to the emergency number 112.
Do tradespeople need an app?
No. They receive a link by WhatsApp or Telegram, read the job in their language and confirm with one tap. If nobody confirms within the time you set, the job goes to your backup company.
Do I have to change my booking system?
No. Stavor imports bookings from the iCal calendar of Airbnb, Booking.com or your channel manager and runs alongside it. Direct integrations with property management systems are not available yet.
Who pays for WhatsApp?
You do, directly to Meta. Replies within 24 hours of a guest message are usually free. On the Basic plan, guests use the app or Telegram and there are no messaging costs.
Can I read along and step in?
Yes. Every conversation appears in your inbox, translated, with the source of each answer. When you reply yourself, the AI pauses in that conversation for two hours; “Take over” pauses it for a day.
Try it on your own property.
Look around the live demo, write to it as a guest, or start a 60‑day pilot with your own property.
Create your own account to try Stavor.